Chapter 01 — Key Terms and Definitions#

Information System (IS) — A structured integration of people, processes, data, and technology that supports business operations and decision-making.

Digital Transformation — The strategic integration of digital technologies that reshape business models, processes, and customer experiences.

Competitive Advantage — The ability to outperform rivals through unique resources or capabilities, often enabled by superior use of IS.

Business Process — A structured set of activities that produce a product or service, often optimized through IS.

Enterprise System (ERP) — Large-scale platforms that integrate finance, HR, supply chain, and other business functions across an organization.

Transaction Processing System (TPS) — Systems that capture and process daily business transactions like sales or reservations.

Business Intelligence (BI) — Tools and practices for analyzing data to provide insights and support decision-making.

Digital Ecosystem — The interconnected network of technologies, partners, and platforms that support digital business operations.

Systems Thinking — A holistic approach to understanding how business functions and technologies interact within larger systems.

Data Governance — Policies and practices ensuring data accuracy, security, and ethical use across the organization.